Privacy policy
This Privacy Policy applies to all services offered on the website operated by the publishing company.
In the context of the use of the site, the publishing company is required to collect and process personal data concerning users.
This processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act (loi Informatique et Libertés).
1. Data controller
The controller of the data collected through the website is the publishing company of the website.
This responsibility covers all processing related to the use of the site, including user account management, booking management, payment processing, user communication and customer service.
The data are processed under the sole responsibility of the publishing company, irrespective of the trade name or trademark under which the website is operated.
2. Purposes of collection
Personal data is collected exclusively for the following purposes:
- creating and managing the user account
- managing bookings of experiences or services
- processing payments and confirmations
- Communication of service-related information (notifications, reminders, practical information)
- customer support and complaints handling
- compliance with legal, accounting and tax obligations
No personal data are collected for purposes other than the provision of the service.
3. Data collected
The data likely to be collected includes in particular:
- surname and first name
- e-mail address
- phone number
- information required for the booking (date, number of participants, preferences)
- connection and technical data (IP address, logs)
- booking and payment history
No sensitive data within the meaning of the GDPR is collected.
4. Retention period
Personal data are kept for as long as is strictly necessary for the management of the relationship with the user.
They may then be archived for the applicable legal retention period, in particular for accounting and tax purposes.
5. Data security
The publishing company shall implement appropriate technical and organisational measures to ensure the confidentiality, integrity and security of personal data.
These measures include, in particular, access controls, regular backups and intrusion protection systems.
6. Disclosure to third parties
Personal data is never sold, rented or transferred to third parties.
They can only be transmitted to technical service providers strictly necessary for the operation of the site (hosting, payment solution, communication tools), acting under the authority of the publishing company.
7. User rights
In accordance with the GDPR, each user has the following rights:
- right of access to their personal data
- right to rectification
- right to erasure, within legal limits
- right to object and to restriction of processing
- right to data portability
- right to withdraw consent
These rights can be exercised via the “Contact us” section of the website.
8. Data management and deletion
Users can edit some of their information from their personal area.
Data necessary to comply with legal, accounting or tax obligations may not be deleted before the legal time limits have expired.
9. Cookies and trackers
The website uses cookies and trackers necessary for its operation, to improve the user experience and to produce visitor statistics.
Users can manage their cookie preferences via the information banner displayed on their first visit or via the dedicated management tool.